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Simac Advanced Alarm Orchestration & Escalation Framework for Broadcom DX NetOps
Simac engineered an advanced alarm orchestration framework integrating DX NetOps SANM with XMatters.
Features
Alarms are classified using advanced SANM policies and routed to XMatters for multi-channel notification (email, SMS, mobile app). If alarms are not acknowledged within defined timeframes, automated escalation workflows notify higher support tiers. This guarantees structured 24/7 incident handling and reduces alarm fatigue.
- • Advanced SANM policy engineering
- • Multi-channel notifications
- • Automated escalation workflows
- • Tier-based routing logic
- • 24/7 orchestration model




