- Paid
- Subscription
Simac - Ivanti Service Desk Integration & Alarm Lifecycle Automation for DX NetOps
In many environments, network monitoring and service management operate in separate silos. As a result, alarms generated in Broadcom DX NetOps often require manual intervention to create, update, and close service tickets in Ivanti Service Management, leading to delays and operational inefficiencies.
Simac bridges this gap by delivering a fully automated, bidirectional alarmtoticket lifecycle integration, seamlessly connecting DX NetOps with Ivanti Service.
Features
The integration framework automatically translates DX NetOps alarms into Ivanti service tickets, applying dynamic severity mapping and devicebased priority alignment to ensure incidents are classified correctly from the start. Through bidirectional synchronization, ticket status and alarm state remain continuously aligned. When an alarm is cleared in DX NetOps, the corresponding Ivanti ticket is automatically updated and closed—eliminating manual follow up and reducing noise for operations teams.
- • Automatic ticket creation from DX NetOps alarms
- • Severity and priority normalization
- • Bidirectional ticket status synchronization
- • Automated ticket closure upon alarm resolution
