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Senior Network and Virtualization Engineer with hands-on experience combining enterprise networking and virtualization technologies. Skilled in VMware, Hyper-V, routing, switching, VLANs, VPNs, firewalls, virtual networking, and data center infrastructure. Passionate about designing, optimizing, and troubleshooting secure, scalable, and highly available IT environments.

Cybersecurity Engineer with over 10 years of work in positions such as Field Engineer, Presales Engineer, Team Lead and Delivery Lead. Currently working as a Senior Sales Engineer with the task of empowering enterprises in the EMEA region to protect their environments. Knighted in Web Protection, with experience in Endpoint, OT/IoT, ZTNA and PAM.

I'm a Senior Security Consultant at MBCOM Technologies with 16 years of experience helping enterprises across the Middle East, Europe, and Asia. As a CISSP and Broadcom Knight for Carbon Black App Control, I specialize in identity and access management and endpoint security — SSO, MFA, PAM, application control, and EDR — with large-scale deployments for banking, energy, pharmaceutical, and government clients. I help organizations control who gets access and what runs, and I'm actively exploring how these same principles apply to securing AI systems — the applications and Non-Human Identitites like AI agents enterprises are adopting next.

Senior VMware & Cloud Infrastructure Engineer with 7+ years building, supporting, and modernizing enterprise infrastructure. Official Broadcom representative specializing in VMware Cloud Foundation

Cybersecurity professional with over 10 years of IT experience, specializing in network security solutions.

Senior Presales Engineer, responsible for designing and implementing advanced security solutions that protect enterprises from evolving threats. With a deep technical expertise in the Broadcom Enterprise Software portfolio

Senior Technical Support Engineer at MBCOM Technologies. 10 years of experience in Network Security starting from ProxySG and now Network Protection.

Providing technical support assistance throughout entire career, technologies enthusiast, proficient in supporting Broadcom Network Protection portfolio.

Merna ElSerafy — Senior Technical Support Engineer. I help customers stabilize, optimize, and elevate their virtual infrastructure. Passionate about problem-solving and continuous improvement, I bring energetic, customer-focused technical leadership to every challenge.

Michael is a technical engineer with 8 years of experience in networks, virtualization, and cloud technology.

Principal Pre-Sales Consultant at MBCOM Technologies. Knighted in Symantec Web Protection.

I am a Principal Presales Engineer at MBCOM, specializing in enterprise automation with Broadcom Automic, delivering value through presales, customer enablement, and automation solutions.

Driven by a passion for designing and delivering impactful solutions, I have consistently challenged myself across diverse roles throughout my career.

Often referred to as a Generalist, my expertise spans storage, servers, Linux, Windows, virtualization, networking, and observability, encompassing operational intelligence for full-stack monitoring and remediation. Understanding the intricacies of these systems allows me to design, troubleshoot, and optimize environments effectively.

I thrive on continuous learning and tackling new challenges, whether it's mastering emerging technologies or refining strategies to drive efficiency. With a firm commitment to trust, relevance, and strong work ethics, I believe these principles are the foundation of good business.

Beyond technical expertise, I value social networking and quality time with family and friends, recognizing both as essential tools for knowledge growth and a balanced life.

Premium Services Consultant @ MBCOM Technologies

• Acted as a trusted advisor for enterprise clients, delivering expert consulting on Symantec Endpoint Protection (SEP), Endpoint Detection & Response (EDR), and Data Center Security (DCS) to enhance overall security posture.
• Conducted in-depth security health assessments focused on policy enforcement, threat exposure, and configuration gaps, followed by actionable recommendations aligned with security best practices.
• Assisted clients in identifying, investigating, and responding to cybersecurity incidents, including isolating compromised systems and remediating malicious artifacts across the environment.
• Delivered ongoing client engagement and strategic support through regular check-ins (weekly/monthly/quarterly), ensuring continuous improvement and alignment with security objectives.
• Provided proactive threat intelligence, sharing insights on emerging vulnerabilities, malware campaigns, and industry advisories to help customers stay ahead of risks.
• Led integration of SEP with SIEM platforms, improving event correlation, incident detection, and real-time alerting for enhanced visibility across IT and cloud environments.
• Utilized core AWS services (EC2, S3, CloudFormation, CloudTrail, IAM, VPC, SNS, SQS) to secure cloud workloads, implement best practices, and build resilient infrastructure.
• Applied frameworks such as MITRE ATT&CK and NIST to evaluate and enhance client security strategies, aligning technical controls with business risk priorities.
• Resolved critical customer escalations, collaborating with sales and support teams to address complex use cases and ensure customer satisfaction.
• Advised on vulnerability management and threat mitigation, translating technical findings into executive-level risk assessments and recommendations.
• Championed process improvements and internal knowledge-sharing initiatives to streamline operations and elevate service quality.
• Delivered training and mentorship to new consultants and internal teams on Symantec product lines and cybersecurity methodologies.

A cybersecurity expert with over 15 years of experience across Endpoint Security, Network Security, Risk and Compliance, Content Security, and Cloud Security. I hold CISM, CISA, and CRISC certifications, with a strong background in Presales and Professional Services. Currently serving as a Senior Solutions Engineer at MBCOM Technologies, I support customers across the METNA region, delivering tailored security solutions and strategic guidance.