Why Expert Advantage Service Providers?

Senior VMware & Cloud Infrastructure Engineer with 7+ years building, supporting, and modernizing enterprise infrastructure. Official Broadcom representative specializing in VMware Cloud Foundation

Cybersecurity professional with over 10 years of IT experience, specializing in network security solutions.

Senior Presales Engineer, responsible for designing and implementing advanced security solutions that protect enterprises from evolving threats. With a deep technical expertise in the Broadcom Enterprise Software portfolio

Senior Technical Support Engineer at MBCOM Technologies. 10 years of experience in Network Security starting from ProxySG and now Network Protection.

Providing technical support assistance throughout entire career, technologies enthusiast, proficient in supporting Broadcom Network Protection portfolio.

Merna ElSerafy — Senior Technical Support Engineer. I help customers stabilize, optimize, and elevate their virtual infrastructure. Passionate about problem-solving and continuous improvement, I bring energetic, customer-focused technical leadership to every challenge.

Michael is a technical engineer with 8 years of experience in networks, virtualization, and cloud technology.

Principal Pre-Sales Consultant at MBCOM Technologies. Knighted in Symantec Web Protection.

I am a Principal Presales Engineer at MBCOM, specializing in enterprise automation with Broadcom Automic, delivering value through presales, customer enablement, and automation solutions.

Driven by a passion for designing and delivering impactful solutions, I have consistently challenged myself across diverse roles throughout my career.

Often referred to as a Generalist, my expertise spans storage, servers, Linux, Windows, virtualization, networking, and observability, encompassing operational intelligence for full-stack monitoring and remediation. Understanding the intricacies of these systems allows me to design, troubleshoot, and optimize environments effectively.

I thrive on continuous learning and tackling new challenges, whether it's mastering emerging technologies or refining strategies to drive efficiency. With a firm commitment to trust, relevance, and strong work ethics, I believe these principles are the foundation of good business.

Beyond technical expertise, I value social networking and quality time with family and friends, recognizing both as essential tools for knowledge growth and a balanced life.

Premium Services Consultant @ MBCOM Technologies

• Acted as a trusted advisor for enterprise clients, delivering expert consulting on Symantec Endpoint Protection (SEP), Endpoint Detection & Response (EDR), and Data Center Security (DCS) to enhance overall security posture.
• Conducted in-depth security health assessments focused on policy enforcement, threat exposure, and configuration gaps, followed by actionable recommendations aligned with security best practices.
• Assisted clients in identifying, investigating, and responding to cybersecurity incidents, including isolating compromised systems and remediating malicious artifacts across the environment.
• Delivered ongoing client engagement and strategic support through regular check-ins (weekly/monthly/quarterly), ensuring continuous improvement and alignment with security objectives.
• Provided proactive threat intelligence, sharing insights on emerging vulnerabilities, malware campaigns, and industry advisories to help customers stay ahead of risks.
• Led integration of SEP with SIEM platforms, improving event correlation, incident detection, and real-time alerting for enhanced visibility across IT and cloud environments.
• Utilized core AWS services (EC2, S3, CloudFormation, CloudTrail, IAM, VPC, SNS, SQS) to secure cloud workloads, implement best practices, and build resilient infrastructure.
• Applied frameworks such as MITRE ATT&CK and NIST to evaluate and enhance client security strategies, aligning technical controls with business risk priorities.
• Resolved critical customer escalations, collaborating with sales and support teams to address complex use cases and ensure customer satisfaction.
• Advised on vulnerability management and threat mitigation, translating technical findings into executive-level risk assessments and recommendations.
• Championed process improvements and internal knowledge-sharing initiatives to streamline operations and elevate service quality.
• Delivered training and mentorship to new consultants and internal teams on Symantec product lines and cybersecurity methodologies.

A cybersecurity expert with over 15 years of experience across Endpoint Security, Network Security, Risk and Compliance, Content Security, and Cloud Security. I hold CISM, CISA, and CRISC certifications, with a strong background in Presales and Professional Services. Currently serving as a Senior Solutions Engineer at MBCOM Technologies, I support customers across the METNA region, delivering tailored security solutions and strategic guidance.

Senior Technical Support Engineer and former Technical Account Manager with 18+ years of experience in enterprise software, cybersecurity, and infrastructure support. Currently supporting complex security environments at MBCOM Technologies (Broadcom representative), following four years at VMware Carbon Black handling advanced troubleshooting, debugging, and forensic investigations. Previously served in strategic customer-facing TAM roles at Micro Focus, HPE Software, and Honeywell HCE Aviaso, driving product adoption, managing escalations, and aligning technical services with business outcomes. Strong background in HP ALM/Quality Center solutions with deep enterprise support expertise and a consistent focus on customer success and operational excellence.

Symantec DLP Specialist interested in Information Security subjects

Symantec EndPoint Security