Digital revolution at the service of the public.
Digital revolution in favor of the citizen.
The entity needed to configure ITIL processes for the efficient operation of services and service desks. With CA Service Management, MSL Latam integrated 12 desks and more than 20 catalog offers, achieving a robust and efficient system.
The entity formulates, monitors and evaluates public policies, guaranteeing economic, social and environmental development. It monitors the economy and proposes sustainable initiatives.
VerticalGovernment
ServiceImplementation; Application Integration; Technical Support Services; Best Practice Implementation; Application Portfolio Management; Service Level Management
RegionsLATAM
Challenges
- facilitate timely care;efficient practive of the processes;Effective case and request management;Effective practice of the services;service for the population
Relevant Facts & Figures
- 35% reduction in response times.;Optimization of government operations.;Technological integration in Colombia..;Improvement in government-citizen interaction.;15% increase in operational capacity without extra costs.
