Decentralized Self-Service Network Switch Management
Secure automation for accurate, compliant switch control
Implemented a self-service automation solution to manage network switches via Service Catalog, ensuring compliance, improving CMDB accuracy, and eliminating manual request handling while maintaining full audit trails.
Large public sector entity delivering essential services, managing a distributed network infrastructure with regional administration teams.
VerticalGovernment
ServiceDigital Ecosystem Assessments; Integrations; Configuration; Assessment and Health Check; Architecture & Design
RegionsEMEA
Challenges
- Manual, inconsistent switch request process;Outdated CMDB data from inventory delays;Lack of regional autonomy in switch changes
Relevant Facts & Figures
- 100% of switch changes automated;Zero manual request handling post-launch;Instant CMDB updates after changes;Role-based access enforced for all actions
Results
- Manual requests eliminated via self-service;CMDB accuracy significantly improved;Compliance with regional network policies;Full audit trail of all switch changes
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