DX NetOps Spectrum - Service Desk Integration | Broadcom Insights Partner | PRODUCTION

HCLTech

Paid

DX NetOps Spectrum - Service Desk Integration

The DX NetOps Spectrum Service Desk packaged solution provides customers with a fault tolerant and enhanced incident ticket enrichment solution when using DX NetOps Spectrum as a Manager of Managers for alarms.

Features

The DX NetOps Spectrum is a Service Desk Packaged Solution for quicker routing to the appropriate support team, speeding the time to resolution. - Provides two-way integration between Spectrum with supported Service Desks to create / update incidents for Spectrum alarms - Synchronizes information and state between the Spectrum alarms and incidents in Service Desk - Provides launch-in-context to the Service Desk incident from Spectrum alarm in OneClick Console

• A mechanism for queueing and redundancy in the event that the primary SpectroServer is down or Service Desk is unreachable
• The flexibility to pass any alarm attribute to Service Desk incident
• The flexibility to filter alarms based on global collections

Specifications

ServiceNow, BMC Remedy, HP Service Manager

Integration Info

ProductsDX NetOps (Spectrum & Performance Management)

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