Automic teams are often overworked. A large part of their work involves simple repetitive tasks, such as setting up, developing or scheduling simple workflows. Starting or stopping workflows at the request of the business departments or incident handling in coordination with the business departments are also part of the daily tasks. In many companies, requests for simple workflows are not made in a standardized manner, which leads to many queries or questions of understanding. This leaves little time for critical, important and sometimes complex automation tasks.

With requests4Automic (r4A), we enable business departments to design their own workflows without programming knowledge. These workflows can be selected in a separate service catalog and can be executed by the user. Via the integrated Camunda Engine, users can track the status of their own process at any time and resolve incidents themselves.

Users increasingly demand high quality and fast service delivery. In order to meet these requirements with a high degree of efficiency and cost control, greater standardization and customer orientation in request management is required.