Clarity Managed Services For a Bank
Clarity Managed Services and Solution Support For a Bank
Albatroz is engaged through a Tier-1 Partner in the middle east to deliver Managed Services / Solution Support Services for Clarity application for a leading bank. The SLA based services cover L1, L2, L3 Support with 9 x 5 coverage during business hours, minor enhancements & technical upgrades. The engagement is active for the past 4 years.
A leading bank in the UAE, it provides a range of financial services including retail, corporate, and investment banking, with a strong emphasis on customer service.
VerticalFinancial Services
ServiceTechnical Services; Integrations; Software Sales; 24x7 Support; Best Practice Implementation; Modern User Experience (MUX); Upgrade / Migration Services; Reporting and BI; Managed Services; Service Level Management
RegionsAPJ; EMEA; NAM
Challenges
- Controlled Remote Access to Servers and Application
- Dependency on various internal stakeholders teams
- Getting Users to Adhere to Established Support Processes
- Capturing SLA due to various modes of incident reporting
Relevant Facts & Figures
- Enhanced User Experience through Improved Customer Service
- Improved Efficiency and Productivity
- Improved User Adoption
- Improved Security Posture by regular patching & upgrade
- Strategic Focus on Core Activities vs Day-to-Day operations
Results
- Enhanced User Experience through Improved Customer Service
- Improved Efficiency and Productivity
- Improved User Adoption
- Improved Security Posture by regular patching & upgrade
- Strategic Focus on Core Activities vs Day-to-Day operations
Ready to optimize your Clarity PPM strategy or enhance adoption rates? Albatroz offers expert guidance and a complimentary 4-hour consulting session. Contact us at info@albatrozsolutions.com today!
Consulting Service Promotion
