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Clarity Managed Services For a Bank | Broadcom Insights Partner | PRODUCTION

Albatroz (India) Private Limited

Success Stories(15)

Clarity Managed Services For a Bank

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Clarity Managed Services For a Bank

Clarity Managed Services and Solution Support For a Bank

Albatroz is engaged through a Tier-1 Partner in the middle east to deliver Managed Services / Solution Support Services for Clarity application for a leading bank. The SLA based services cover L1, L2, L3 Support with 9 x 5 coverage during business hours, minor enhancements & technical upgrades. The engagement is active for the past 4 years.

A leading bank in the UAE, it provides a range of financial services including retail, corporate, and investment banking, with a strong emphasis on customer service.

VerticalFinancial Services

ServiceTechnical Services; Integrations; Software Sales; 24x7 Support; Best Practice Implementation; Modern User Experience (MUX); Upgrade / Migration Services; Reporting and BI; Managed Services; Service Level Management

RegionsAPJ; EMEA; NAM

Challenges

Controlled Remote Access to Servers and Application;Dependency on various internal stakeholders teams;Getting Users to Adhere to Established Support Processes;Capturing SLA due to various modes of incident reporting

More Success Stories from this Partner

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Rate Matrix Integration for Clarity PPM
Eliminating manual rate updates with automation
Vertical:Professional Services
Service:Technical Services; Integrations; SOAP and Rest Integrations

Relevant Facts & Figures

Enhanced User Experience through Improved Customer Service;Improved Efficiency and Productivity;Improved User Adoption;Improved Security Posture by regular patching & upgrade;Strategic Focus on Core Activities vs Day-to-Day operations

Results

Enhanced User Experience through Improved Customer Service;Improved Efficiency and Productivity;Improved User Adoption;Improved Security Posture by regular patching & upgrade;Strategic Focus on Core Activities vs Day-to-Day operations

Ready to optimize your Clarity PPM strategy or enhance adoption rates? Albatroz offers expert guidance and a complimentary 4-hour consulting session. Contact us at info@albatrozsolutions.com today!

Consulting Service Promotion

Know More

Clarity PPM Solution & Services OfferingServices
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Blueprint Migrator for Seamless Configuration Migration

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Blueprint Migrator for Seamless Configuration Migration

Accelerating Clarity migrations with zero-errors

Vertical:Information Technology

Service:Clarity Modern UX Transition Navigator; Implementation; Migration; Modern User Experience (MUX); Upgrade / Migration Services

Assisted Automic Upgrade for a food industry

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Assisted Automic Upgrade for a food industry

Assisted Automic Upgrade for a food industry

Vertical:Retail

Service:Technical Services; Application Integration; Managed Services; Upgrade / Migration Services

Assisted Automic Upgrade for a Government Organization

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Assisted Automic Upgrade for a Government Organization

Assisted Automic Upgrade for a Government Organization

Vertical:Government

Service:Technical Services; Upgrades; Integrations; Application Integration; Managed Services; Upgrade / Migration Services