Acted as a trusted advisor for enterprise clients, delivering expert consulting on Symantec Endpoint Protection (SEP), Endpoint Detection & Response (EDR), and Data Center Security (DCS) to enhance overall security posture.
Conducted in-depth security health assessments focused on policy enforcement, threat exposure, and configuration gaps, followed by actionable recommendations aligned with security best practices.
Assisted clients in identifying, investigating, and responding to cybersecurity incidents, including isolating compromised systems and remediating malicious artifacts across the environment.
Delivered ongoing client engagement and strategic support through regular check-ins (weekly/monthly/quarterly), ensuring continuous improvement and alignment with security objectives.
Provided proactive threat intelligence, sharing insights on emerging vulnerabilities, malware campaigns, and industry advisories to help customers stay ahead of risks.
Led integration of SEP with SIEM platforms, improving event correlation, incident detection, and real-time alerting for enhanced visibility across IT and cloud environments.
Utilized core AWS services (EC2, S3, CloudFormation, CloudTrail, IAM, VPC, SNS, SQS) to secure cloud workloads, implement best practices, and build resilient infrastructure.
Applied frameworks such as MITRE ATT&CK and NIST to evaluate and enhance client security strategies, aligning technical controls with business risk priorities.
Resolved critical customer escalations, collaborating with sales and support teams to address complex use cases and ensure customer satisfaction.
Advised on vulnerability management and threat mitigation, translating technical findings into executive-level risk assessments and recommendations.
Championed process improvements and internal knowledge-sharing initiatives to streamline operations and elevate service quality.
Delivered training and mentorship to new consultants and internal teams on Symantec product lines and cybersecurity methodologies.